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Terms & Conditions


TERMS AND CONDITIONS
This website is operated by Vietravel. Please read these Terms and Conditions carefully before using or doing any booking on this site. You should consent to these terms and conditions without qualification if you use this Site. If you disagree with any part of these terms and conditions, you may not use this site in any way.
Please note that this website is intended for use by users who can access it all around the world.
The information and prices on this site apply to world wide users.
We reserve the right to deny access to this site at any time without notice.

GOVERNING LAW

Access to this site is conditional on your agreement that all information contained in it and all matters that arise between you and us will be governed by Vietnamese law. It is also conditional on your agreement that any dispute that arises between you and us will be subject to the exclusive jurisdiction of the Courts of Vietnam.

SITE USER OBLIGATIONS
By using this site please agree that:
1. You accept financial responsibility for all transactions made under your name or account.
2. You must be 18 years of age or over to have legal capacity.
3. You warrant that all information you provide about yourself and about anyone else shall be true and accurate.
4. This Site must not be used for speculative, false or fraudulent bookings.
5. The transmission of threatening, defamatory, pornographic, political or racist material or any material that is otherwise unlawful or offensive via this Site is expressly prohibited.
6. This Site and any of its content may not be modified, copied, transmitted, distributed, sold, displayed, licensed or reproduced in any way by you except that one copy of the information contained within the Site may be made by you for personal, non-commercial use.

BOOKING CONDITIONS

By making a booking via our website, please enter into a direct (legally binding) contractual relationship with us. Booking conditions contain limitations and exclusions of liability, and cancellation and amendment charges are payable if a booking is cancelled or amended after it has been confirmed.We recommend that you read carefully the applicable booking conditions when making a booking. Booking conditions contain limitations and exclusions of liability, and cancellation as well as amendment charges are payable if a booking is cancelled or amended after it has been confirmed.

GUARANTEED DEPARTURES

- Vietravel guarantees all departures as displayed on the website www.tour-asia.net,
- Tour information and departure dates on brochures and other printed materials are subject to change, and do not form part of the Guaranteed designation.
- The company website is the only source from which the Company will guarantee departures. A departure shall become guaranteed once a Client has a confirmed booking upon it (a booking must have at least a deposit paid to be considered ‘confirmed’). This guarantee of departure is still subject to Force Majeure situations as following:

FORCE MAJEURE CASES

Vietravel shall not be liable in any way to the clients’ changes or cancellations due to subjective and objective reasons such as: earthquakes, volcanoes, storms, wars, strikes, demonstrations, terrorist activities, political disturbance....Solutions or compensations (if there is) will depend on the Service Providers relevant.

TRAVEL DOCUMENTS

  • Valid Passport: The Client must be in possession of a valid passport required for entry, departure and travel through each destination point along the itinerary of the tour, (passport must be valid 6 months past the return date)
  • Documents:  Please note that “To expedite the issuing of travel documents, all tour related travel documents such as vouchers, itineraries and invoices will be sent via email or will be available on the website www.tour-asia.net,  once full payment has been received by the Company.
  • Trip Details: It is the Clients’ responsibility to visit the website at least 72 hours prior to the departure date to ensure the most current Trip Details is in their possession, as minor changes may have been made since the tour documents were originally provided by the Company.

PRICES
  • All the prices are presented in Vietnam Dong (VND). Other currencies payments will be converted into VND at the current exchange rate.
  • The prices include the items which are listed in “Including” section.
  • We offer the best discount 25% for children and 90% for infants.
  • The information and prices on this Site are not 'live' and are updated from time to time. Every effort is made to ensure the accuracy of all information and prices but, regrettably, errors do occasionally occur. Where a price is obviously incorrect due to a system error, we shall not be bound by such price.

PAYMENT
All tours or services must be prepaid except otherwise stated. We accept Visa, MasterCard, American Express and JCB cards.



Please make sure that you have supplied us with the correct credit card billing information. If you do not supply the correct credit or debit card billing address and/or cardholder information, the issue of your tickets may be delayed and the overall cost may increase. We do reserve the right to cancel tickets after issue if payment is declined or if you have supplied incorrect credit card information. In addition, we also reserve the right to do random checks (including the electoral roll) in order to minimize credit card fraud.
Vietravel will not collect your credit card details. The information you provide will be completely safe in Secure Sockets Layer (SSL) technology of MasterCard system and Commercial Bank of Vietnam (Vietcombank) when you process credit card payment.

VOUCHER ISSUE
After payment, Vietravel will send a confirmation / voucher by e-mail or by fax: this voucher has to be printed, as a proof of purchase, and will be presented to the service provider.
All information regarding the travelers should be correctly given at the time of booking.
All requests for modifications/amendments must be sent by email to Vietravel.
Vietravel cannot be held responsible for any problem that may happen if you don't receive or read carefully your confirmation / voucher. In case you have not received your voucher, you must notify Vietravel at least 72 hours before the date of service.

CANCELLATION AND REFUND PROCEDURES

Full cancellation of services made by tour participants must be previously sent and received in writing: e-mail or fax. Any cancellation made by telephone is not accepted.
Vietravel will not be responsible for any cancellation not received and not confirmed back to you.  In this case, the relevant cancellation or no-show charges will be applied.

CLAIMS AND COMPLAINTS
If a Client has a complaint against Vietravel, the Client must first inform the tour leader at the earliest opportunity to allow the grievance to be rectified. If satisfaction is not reached, contact the VTV’s representative (sales) whilst on tour in order that Vietravel has the opportunity to rectify the matter. If satisfaction is still not reached through these means on tour then any further complaint must be put in writing directly to c.s@vietravel.com within 30 days of the end of the tour. The Company will not accept any liability for claims received after this period.

PROMOTION
Tours/packages/products which are exchanged by promotion code are non-cancellable and non-refundable.
Furthermore, any discounts and rewards points shown on this Site are applicable to www.tour-asia.net only and may vary from the other sites that link to www.tour-asia.net.

FURTHER CORRESPONDENCE
By completing a booking, you agree to receive email which we may send you, giving you information on your destination and providing you with certain information and offers relevant to your bookings and destinations, an email which we may send to you promptly to invite you to complete our guest review form.

COPYRIGHT AND TRADE MARKS

The copyright in the content of this Site belongs to Vietravel Inc. We reserve the copyright and all proprietary rights in this Site and all its content. The name Vietravel and any other marks, logos and graphics of Vietravel displayed on this Site are registered trade marks of Vietravel or its affiliates. Other company and product/service names displayed on this Site may be the trade marks of their respective owners. You are not granted any right or license to use any trade marks.

CHANGES

www.tour-asia.net may change any aspect of this site or its content, including features, information, or other content, at any time without prior notice.

ABOUT VIETRAVEL

All of our services are rendered by Vietravel - Inbound Department.
Address: 35 Tran Quoc Toan St., Dist. 3, Hochiminh City, Vietnam.

Banking account as following:

VIETCOMBANK HCMC BRANCH
Beneficiary: Vietravel
Account No: 00713 7008 9095
Swift Code: BFTVVNVX007
Bank address: 29 Ben Chuong Duong Str. Dist. 01, HCMC
Tax code: 0300465937

 

 

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